Privacy Policy

1. This privacy policy covers your usage of and interactions with this website. The data controller responsible for this website is TerryAnnWigsAndLashes. If you have any questions in relation to our use of your details, email us at info@terryannwigsandlashes.com.

2. Data are collected by a third party WordPress plugin which is Woocommerce. It is a plugin that allows us to sell our products and services to you. Your data is stored through Woocommerce’s data storage, databases and the general Woocommerce application. They store your data on a secure server behind a firewall.

3. Access to and sharing of data In addition to any circumstances described below, we may share any data we collect if we are required to share data with the legal authorities to fulfil our obligations under the law of England and Wales. If we wish to access or share your data in any way not described in this privacy policy, we will contact you beforehand and only proceed with your explicit consent.

4. Data we collect and how we use it When submitting a form on this website, the submitted data is sent to us. We use this data to contact you in relation to your enquiry. Access to data we collect is limited to the members of our staff who require that data to perform their duties. When you make an order through our web shop, we store your name, address, telephone number, and e-mail address. This information is used to contact you in relation to your order, and to send you goods purchased through the web shop.

5. Changes to this privacy policy In accordance with the General Data Protection Regulation (EU) 2016/679 (‘GDPR’) that comes into effect on 6th of September 2020,  is obliged to comply fully with this and only hold your personal data for marketing purposes which are optional. The legal basis for collecting and processing personal data for marketing purposes is ‘consent’ which means  will only send you marketing communication if you have opted into receiving this. If, for whatever reason you don’t want to be included in our email database for marketing purposes, you can unsubscribe at anytime. Alternatively, you can email us at info@terryannwigsandlashes.com and we will remove you from the list.

Returns policy

Due to the nature of our product and for hygiene reasons we DO NOT offer refunds/exchanges on items simply unwanted/change of mind. If you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us in 7 days. 

Refunds (if applicable) 
once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

SHIPPING

SHIPPING COSTS

Shipping costs are calculated at checkout.

UK shipping  £4.00 

EU/International/Rest of World £6.00 – depends on where you are

Please allow 2-3 business days for orders to be processed and shipped.

 This does not include major holidays or bank holidays.

Please be sure that your shipping address is correct when placing your order. We will not replace or refund orders that are lost due to incorrect addresses.

If your package is returned due to an incorrect address, you will have to pay the shipping fee to have it sent back out. 

We are not responsible for packages lost by Royal Mail or stolen packages.